The Quality Management in Education Amidst Digital Disruption: Strategies for Policy, Human Resource, and Technology Integration

Abstract

This study explores quality management in education amidst digital disruption, focusing on the harmonization of policies, human resource development (HR), and technology integration. The main objectives of this study are to assess the effectiveness of current educational policies in supporting digital transformation, evaluate the role of human resource development in integrating technology, and explore the impact of technology tools such as Learning Management Systems (LMS) on teaching quality. A mixed-method approach was used, combining qualitative and quantitative research methods. Qualitative data were collected through in-depth interviews with 48 educators and education administrators to understand the challenges they face in adapting to digital disruption and how policies and HR development can support technology implementation in education. Quantitative data were gathered through a survey, which assessed the perceptions of respondents regarding the effectiveness of education policies, HR development, and the use of technology in education. The survey results were analyzed using descriptive statistics, with the findings presented in percentage distributions. The results indicate that while a majority of respondents agree that policies are starting to align with technological needs, there are significant gaps in policy implementation, especially in terms of infrastructure and regional coordination. Additionally, despite the recognition of the importance of human resource development, only a limited number of educators feel adequately trained to integrate technology into their teaching practices. The study highlights the need for more focused training programs, equitable access to technology, and stronger policy implementation to effectively address the challenges of digital disruption in education.